Shipping and Delivery Policy
Susan & Emily Toronto
At Susan & Emily Toronto, we aim to deliver your order as quickly and smoothly as possible. Below you will find all relevant information regarding our shipping and delivery process.
1. Order Processing Time
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing times do not include weekends or public holidays.
2. Estimated Delivery Time
The estimated delivery time is 3–7 business days, depending on your location.
Please be aware that delivery times may vary due to:
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High order volumes
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Customs inspections
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Carrier delays
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Public holidays
These factors are beyond our control and may occasionally cause delays.
3. Shipping Method & Origin
All orders are shipped directly from our international supplier.
As a result:
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Orders may be shipped from outside your country
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Customs duties or import taxes may apply depending on local regulations
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These fees, if applicable, are the responsibility of the customer
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
The final shipping fee depends on:
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Destination country
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Package weight
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Selected shipping method
No additional shipping charges will be applied after checkout.
5. Responsibility & Delivery
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Once tracking confirms delivery, responsibility for the package transfers to the customer.
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We are not responsible for lost or stolen packages marked as delivered by the carrier.
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Customers are responsible for providing a correct and complete shipping address.
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Address changes must be requested within 24 hours after placing an order.
Failure to provide correct address details may result in delivery failure, for which we cannot be held responsible.
6. Contact Information
If you have any questions regarding shipping or delivery, please contact us at:
Susan & Emily Toronto
📧 info@susanemilytoronto.com