Terms & Conditions
Susan & Emily Toronto
These Terms & Conditions apply to all purchases made through the website of Susan & Emily Toronto. By placing an order on our website, you agree to be bound by the terms outlined below.
If you have any questions regarding these terms, please contact us at info@susanemilytoronto.com.
1. Applicability
These Terms & Conditions apply to all offers, orders, and agreements made through the Susan & Emily Toronto website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Product Information
We make every effort to display our products as accurately as possible, including descriptions, images, and pricing.
However:
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Minor variations in color or appearance may occur
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Typographical errors or inaccuracies may occasionally happen
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Product information may be updated at any time without prior notice
Such errors do not entitle the customer to compensation or cancellation unless required by law.
3. Orders & Payments
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Orders are processed only after full payment has been received.
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Available payment methods may vary depending on your location.
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Customers are responsible for ensuring their payment information is accurate.
We reserve the right to cancel or refuse any order in case of suspected fraud, incorrect pricing, or unavailable stock.
4. Processing & Delivery
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Processing time: 1–3 business days
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Estimated shipping time: 3–7 business days (depending on destination)
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Orders are shipped directly from our international supplier
Delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.
5. Returns & Cancellations
Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.
By placing an order, you agree to the terms stated in our Return Policy.
6. Liability
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We are not responsible for lost or delayed shipments once tracking confirms delivery.
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We are not liable for incorrect address details provided by the customer.
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Address changes must be requested within 24 hours of placing the order.
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Susan & Emily Toronto cannot be held responsible for indirect or consequential damages.
7. Intellectual Property
All content on this website, including but not limited to:
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Text
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Images
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Logos
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Product descriptions
is the property of Susan & Emily Toronto and may not be copied, reproduced, or used without written permission.
8. Complaints Procedure
If you have a complaint, please contact us via:
We aim to respond to all inquiries within 5 business days and will do our best to resolve any issues promptly and fairly.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with applicable international commercial law, without regard to conflict of law principles.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Susan & Emily Toronto
📧 info@susanemilytoronto.com